Customer Experience Queue History
New profile approval
Minor backlogAs predicted before the Easter public holiday weekend, the current median wait time for new profile approval is 7 days.
While our team are back, most ticket response times will be longer as we work through the backlogs. We're prioritising urgent issues like account access and compromises, billing, and resolving warnings that have taken accounts offline. Photo approval is also prioritised.
To get the quickest response, please make sure you choose the most accurate type of enquiry when making a new request. Please provide as much detail as possible, as clearly as possible.
The current average wait time for new profile approval is 5 days.
Easter holiday forecast
Friday April 3 and Monday April 6 are public holidays for most of our team. Wait times are anticipated to increase to 7 days for new profile approval and profile resubmissions.
Most ticket response times will be longer around this weekend. Our team will be prioritising urgent issues like account access and compromises, billing, and resolving warnings that have taken accounts offline. Photo approval will also be prioritised.
To get the quickest response, please make sure you choose the most accurate type of enquiry when making a new request. Please provide as much detail as possible, as clearly as possible.
The current median wait time for new user approval is 6 days.
Later this year, we'll rework this dashboard to provide more context and data.
Show 10 more recent updates (22 older updates available on detail page)
The current median wait time for new user approval is 4 days. It has been stable for four weeks.
Later this year, we'll rework this dashboard to provide more context and data.
The current median wait time for new user approval is 4 days. It has been stable for three weeks.
Later this year, we'll rework this dashboard to provide more context and data.
The current median wait time for new user approval is 4 days.
Later this year, we'll rework this dashboard to provide more context and data. For now, when wait times are stable, we'll omit the graph since it's become less useful.
The current wait time for new profile approval is 4 days. We're working to keep queues down.
The current wait time for new profile approvals is 3 days.
The median wait time for new user profiles is currently 6 days. We're working to bring it back down.
The median wait time for new profile approval has stayed stable at 4 days.
Currently, the median wait time for new account approval is 4 days, and 80% of new accounts are approved within 8 days.
Most staff have returned from the end-of-year break, and wait times are beginning to decrease again.
Currently, the median wait time for new account approval is 3 days, and 80% of new accounts are approved within 10 days.
The average wait time for new profile approval is currently 4 days. Currently, 80% of new profiles are approved within 12 days.
Staffing levels will continue to be lower until January 6, and minor delays are likely to continue.
