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Customer Experience Queue History

New profile approval

Minor Backlog
Average wait: 6 days
Wait: 6 days

Huge increases in demand over the last year have meant we've needed to hire and train new staff, improve internal processes, and build better forecasting systems in order to keep up. We've seen significant improvements, and there are more on the way. 

 

A graph showing the median days waiting for new profile approval. It's a graph trending rapidly downward, with the latest data point at 6 days.

Wait: 16 days

Huge increases in demand over the last year have led to delays in processing, especially for new users getting approved. The steps we've taken to hire and train new staff, improve internal processes, and build better forecasting systems have been steadily bringing delays down.

A graph showing the median days waiting for new profile approval, with the latest data point at 16 days.

Wait: 21 days

Huge increases in demand over the last year have led to delays in processing, especially for new users getting approved. The steps we've taken to hire and train new staff, improve internal processes, and build better forecasting systems have been steadily bringing delays down.

A graph showing the average number of days new profiles on Tryst spend waiting to be approved. It's trending downward, with the latest number being 21 days.

Show 4 more recent updates
Wait: 25 days

Huge increases in demand over the last year have led to delays in processing, especially for new users getting approved. The steps we've taken to hire and train new staff, improve internal processes, and build better forecasting systems have been steadily bringing delays down. We'll keep you updated.

A graph showing the median days waiting for new profile approval, with the latest data point at 25 days.

Wait: 27 days

Huge increases in demand over the last year have led to delays in processing, especially for new users getting approved. The steps we've taken to hire and train new staff, improve internal processes, and build better forecasting systems are starting to show results. We'll keep you updated.

A graph showing the median days waiting for new profile approval, with the latest data point at 27 days.

Wait: 32 days

Huge increases in demand over the last year have led to delays in processing, especially for new users getting approved. The steps we've taken to hire and train new staff, improve internal processes, and build better forecasting systems are starting to show results. We'll keep you updated.

A graph showing the median days waiting for new profile approval, with the latest data point at 32 days.

Wait: 35 days

We've been experiencing massive increases in demand, leading to delays in new users getting approved. We've already taken steps to hire and train new staff, improve internal processes, and build better forecasting systems to make sure we get everyone online as quickly as we can. We'll keep you updated.

 

Average wait time last updated Tuesday 22 July.

A graph of the average wait time for signups on Tryst, dropping from 43 on 7 July to 34.5 on 21 July.