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Customer Experience Queue History

New profile approval

No backlog
Average wait: 3 days
Wait: 3 days

In the last few months, we've been able to bring our new user approval wait times down from an average of nearly 50 days to a consistent 3 days! We're still working hard to gather more data and improve the quality and speed of our support, and will add more information to this dashboard as we go.

A graph showing the median days waiting for new profile approval. It's a graph trending sharply downward at first then levelling out, with the latest data point at three days.

Wait: 2 days

In the last few months, we've been able to bring our new user approval wait times down from an average of nearly 50 days to 1-2 days! We're still working hard to gather more data and improve the quality and speed of our support, and will add more information to this dashboard as we go.

A graph showing the median days waiting for new profile approval. It's a graph trending downward, with the latest data point at two days.

Wait: 1 day

In the last few months, we've been able to bring our new user approval wait times down from an average of nearly 50 days to 1 day! We're still working hard to gather more data and improve the quality and speed of our support, and will add more information to this dashboard as we go.

 

A graph showing the median days waiting for new profile approval. It's a graph trending downward, with the latest data point at one day.

Show 10 more recent updates (1 older updates available on detail page)
Wait: 3 days

In the last few months, we've been able to bring our new user approval wait times down from an average of nearly 50 days to 3 days! We're still working hard to gather more data and improve the quality and speed of our support, and will add more information to this dashboard as we go.

A graph showing the median days waiting for new profile approval. It's a graph trending downward, with the latest two data points at 3 days.

Wait: 4 days

In the last few months, we've been able to bring our new user approval wait times down from an average of nearly 50 days to 4 days! We're continuing to gather more data and improve the quality and speed of our support, and will add more information to this dashboard as we go.

 

A graph showing the median days waiting for new profile approval. It's a graph trending downward, with the latest data point at 4 days.

Wait: 5 days

Huge increases in demand over the last year have meant we've needed to hire and train new staff, improve internal processes, and build better forecasting systems in order to keep up. Our efforts have brought wait times down, and we're working on further improvements.

A graph showing the median days waiting for new profile approval. It's a graph trending downward, with the latest data point at 5 days

Wait: 6 days

Huge increases in demand over the last year have meant we've needed to hire and train new staff, improve internal processes, and build better forecasting systems in order to keep up. Our efforts have brought wait times down, and we're continuing to make improvements.

A graph showing the median days waiting for new profile approval. It's a graph trending rapidly downward, with the latest two data points stable at 6 days.

Wait: 6 days

Huge increases in demand over the last year have meant we've needed to hire and train new staff, improve internal processes, and build better forecasting systems in order to keep up. We've seen significant improvements, and there are more on the way. 

 

A graph showing the median days waiting for new profile approval. It's a graph trending rapidly downward, with the latest data point at 6 days.

Wait: 16 days

Huge increases in demand over the last year have led to delays in processing, especially for new users getting approved. The steps we've taken to hire and train new staff, improve internal processes, and build better forecasting systems have been steadily bringing delays down.

A graph showing the median days waiting for new profile approval, with the latest data point at 16 days.

Wait: 21 days

Huge increases in demand over the last year have led to delays in processing, especially for new users getting approved. The steps we've taken to hire and train new staff, improve internal processes, and build better forecasting systems have been steadily bringing delays down.

A graph showing the average number of days new profiles on Tryst spend waiting to be approved. It's trending downward, with the latest number being 21 days.

Wait: 25 days

Huge increases in demand over the last year have led to delays in processing, especially for new users getting approved. The steps we've taken to hire and train new staff, improve internal processes, and build better forecasting systems have been steadily bringing delays down. We'll keep you updated.

A graph showing the median days waiting for new profile approval, with the latest data point at 25 days.

Wait: 27 days

Huge increases in demand over the last year have led to delays in processing, especially for new users getting approved. The steps we've taken to hire and train new staff, improve internal processes, and build better forecasting systems are starting to show results. We'll keep you updated.

A graph showing the median days waiting for new profile approval, with the latest data point at 27 days.

Wait: 32 days

Huge increases in demand over the last year have led to delays in processing, especially for new users getting approved. The steps we've taken to hire and train new staff, improve internal processes, and build better forecasting systems are starting to show results. We'll keep you updated.

A graph showing the median days waiting for new profile approval, with the latest data point at 32 days.

View all 14 updates on the detail page