Customer Experience Queue History
New profile approval
Normal wait timesThe current median wait time for new profile approval is 4 days.
The median wait time for new profile approval is currently 3 days.
The median wait time for new profile approval is currently 3 days.
Show 10 more recent updates (36 older updates available on detail page)
The median wait time for new profile approval is currently 3 days.
The current median wait time for new profile approval is 6 days.
The median wait time for new user approval is currently 15 days.
[Some issues meant the last few updates did not display before this week! This should be resolved now.]
The current median wait time for new profile approval is 5 days.
The current median wait time for new profile approval is 9 days. Our team are working to reduce delays, and we should be back to expected wait times soon.
Wait times for new profile approval are currently much higher than usual, with a median of about 21 days. Our team is still working on lowering wait times, and they should be declining soon.
For now, please only create a ticket when you've been waiting at least 24 days. We handle requests in chronological order, so making new requests will not speed up processing your profile.
Wait times for new profile approval are currently much higher than usual, with a median of about 21 days. Our team is working on hiring, training, and improving processes to get new profiles online more quickly, but some challenges mean delays are likely to continue for at least a few more weeks. We're catching up as quickly as we can.
For now, please only create a ticket when you've been waiting at least 24 days. We handle requests in chronological order, so making new requests will not speed up processing your profile.
Wait times for new profile approval are higher than usual, with a current median of about 12 days. Our team is working on hiring, training, and improving processes to get new profiles online more quickly.
In the meantime, please only create a ticket when you've been waiting at least 14 days. We handle requests in chronological order, so making new requests will not speed up processing your profile.
Wait times for new profile approval are higher than usual, with a current median of about 8 days. Our team is working on hiring, training, and improving processes to get new profiles online more quickly.
In the meantime, please only create a ticket when you've been waiting at least 10 days. We handle requests in chronological order, so making new requests will not speed up processing your profile.
The current median wait time for new profile approval is six days. Other wait times are also still returning to their baselines after the public holidays, and we're continuing to work on keeping them down.