Customer Experience Queue History
New profile approval
Major delayWait times for new profile approval are currently much higher than usual, with a median of about 21 days. Our team is working on hiring, training, and improving processes to get new profiles online more quickly, but some challenges mean delays are likely to continue for at least a few more weeks. We're catching up as quickly as we can.
For now, please only create a ticket when you've been waiting at least 24 days. We handle requests in chronological order, so making new requests will not speed up processing your profile.
Wait times for new profile approval are higher than usual, with a current median of about 12 days. Our team is working on hiring, training, and improving processes to get new profiles online more quickly.
In the meantime, please only create a ticket when you've been waiting at least 14 days. We handle requests in chronological order, so making new requests will not speed up processing your profile.
Wait times for new profile approval are higher than usual, with a current median of about 8 days. Our team is working on hiring, training, and improving processes to get new profiles online more quickly.
In the meantime, please only create a ticket when you've been waiting at least 10 days. We handle requests in chronological order, so making new requests will not speed up processing your profile.
Show 10 more recent updates (27 older updates available on detail page)
The current median wait time for new profile approval is six days. Other wait times are also still returning to their baselines after the public holidays, and we're continuing to work on keeping them down.
The current median wait time for new profile approval is six days. Other wait times are also slowly returning to their baselines after the public holidays, and we're continuing to work on keeping them down.
As predicted before the Easter public holiday weekend, the current median wait time for new profile approval is 7 days.
While our team are back, most ticket response times will be longer as we work through the backlogs. We're prioritising urgent issues like account access and compromises, billing, and resolving warnings that have taken accounts offline. Photo approval is also prioritised.
To get the quickest response, please make sure you choose the most accurate type of enquiry when making a new request. Please provide as much detail as possible, as clearly as possible.
The current average wait time for new profile approval is 5 days.
Easter holiday forecast
Friday April 3 and Monday April 6 are public holidays for most of our team. Wait times are anticipated to increase to 7 days for new profile approval and profile resubmissions.
Most ticket response times will be longer around this weekend. Our team will be prioritising urgent issues like account access and compromises, billing, and resolving warnings that have taken accounts offline. Photo approval will also be prioritised.
To get the quickest response, please make sure you choose the most accurate type of enquiry when making a new request. Please provide as much detail as possible, as clearly as possible.
The current median wait time for new user approval is 6 days.
Later this year, we'll rework this dashboard to provide more context and data.
The current median wait time for new user approval is 4 days. It has been stable for four weeks.
Later this year, we'll rework this dashboard to provide more context and data.
The current median wait time for new user approval is 4 days. It has been stable for three weeks.
Later this year, we'll rework this dashboard to provide more context and data.
The current median wait time for new user approval is 4 days.
Later this year, we'll rework this dashboard to provide more context and data. For now, when wait times are stable, we'll omit the graph since it's become less useful.
The current wait time for new profile approval is 4 days. We're working to keep queues down.
The current wait time for new profile approvals is 3 days.
