Customer Experience Queue History
New profile approval
Minor backlogCurrently, the median wait time for new account approval is 4 days, and 80% of new accounts are approved within 8 days.
Most staff have returned from the end-of-year break, and wait times are beginning to decrease again.
Currently, the median wait time for new account approval is 3 days, and 80% of new accounts are approved within 10 days.
The average wait time for new profile approval is currently 4 days. Currently, 80% of new profiles are approved within 12 days.
Staffing levels will continue to be lower until January 6, and minor delays are likely to continue.
Show 10 more recent updates (12 older updates available on detail page)
The average wait time for new profile approval is currently 4 days. Currently, 80% of new profiles are approved within 11 days.
Staffing levels will continue to be lower between December 19 and January 6, and minor delays are likely to continue.
The average wait time for new profile approval is currently 4 days. Currently, 80% of new profiles are approved within 14 days.
We anticipate further delays during the Christmas–New Year period.
The average wait time for new profile approval has held steady at two days. We anticipate some delays during the Christmas–New Year period.
We're adding more information you can use to make decisions this season. The average wait time is still two days, but 75% of new profiles are approved within 7 days, and 80% within 11 days.
Here's the progress we've made in the last six months:
The average wait time for new profile approval has held steady at two days. We anticipate some delays during the Christmas–New Year period.
As of November 23, average wait times for new profile approval have returned to two days. This is a belated update, our apologies!
Average wait times for new profile approval are currently slightly backlogged at four days. Our team is working to catch up! As always, we're still working hard to gather more data and improve the quality and speed of our support.
Lower staffing last week has resulted in a minor backlog. Our team is working to catch up! As always, we're still working hard to gather more data and improve the quality and speed of our support, and will add more information to this dashboard as we go.
In the last few months, we've been able to bring our new user approval wait times down from an average of nearly 50 days to consistently 3 days or under! We're still working hard to gather more data and improve the quality and speed of our support, and will add more information to this dashboard as we go.
In the last few months, we've been able to bring our new user approval wait times down from an average of nearly 50 days to a consistent 3 days! We're still working hard to gather more data and improve the quality and speed of our support, and will add more information to this dashboard as we go.
In the last few months, we've been able to bring our new user approval wait times down from an average of nearly 50 days to 1-2 days! We're still working hard to gather more data and improve the quality and speed of our support, and will add more information to this dashboard as we go.
