Customer Experience Queue History
New profile approval
No backlogThe average wait time for new profile approval has held steady at two days. We anticipate some delays during the Christmas–New Year period.
We're adding more information you can use to make decisions this season. The average wait time is still two days, but 75% of new profiles are approved within 7 days, and 80% within 11 days.
Here's the progress we've made in the last six months:
The average wait time for new profile approval has held steady at two days. We anticipate some delays during the Christmas–New Year period.
As of November 23, average wait times for new profile approval have returned to two days. This is a belated update, our apologies!
Show 10 more recent updates (7 older updates available on detail page)
Average wait times for new profile approval are currently slightly backlogged at four days. Our team is working to catch up! As always, we're still working hard to gather more data and improve the quality and speed of our support.
Lower staffing last week has resulted in a minor backlog. Our team is working to catch up! As always, we're still working hard to gather more data and improve the quality and speed of our support, and will add more information to this dashboard as we go.
In the last few months, we've been able to bring our new user approval wait times down from an average of nearly 50 days to consistently 3 days or under! We're still working hard to gather more data and improve the quality and speed of our support, and will add more information to this dashboard as we go.
In the last few months, we've been able to bring our new user approval wait times down from an average of nearly 50 days to a consistent 3 days! We're still working hard to gather more data and improve the quality and speed of our support, and will add more information to this dashboard as we go.
In the last few months, we've been able to bring our new user approval wait times down from an average of nearly 50 days to 1-2 days! We're still working hard to gather more data and improve the quality and speed of our support, and will add more information to this dashboard as we go.
In the last few months, we've been able to bring our new user approval wait times down from an average of nearly 50 days to 1 day! We're still working hard to gather more data and improve the quality and speed of our support, and will add more information to this dashboard as we go.
In the last few months, we've been able to bring our new user approval wait times down from an average of nearly 50 days to 3 days! We're still working hard to gather more data and improve the quality and speed of our support, and will add more information to this dashboard as we go.
In the last few months, we've been able to bring our new user approval wait times down from an average of nearly 50 days to 4 days! We're continuing to gather more data and improve the quality and speed of our support, and will add more information to this dashboard as we go.
Huge increases in demand over the last year have meant we've needed to hire and train new staff, improve internal processes, and build better forecasting systems in order to keep up. Our efforts have brought wait times down, and we're working on further improvements.
Huge increases in demand over the last year have meant we've needed to hire and train new staff, improve internal processes, and build better forecasting systems in order to keep up. Our efforts have brought wait times down, and we're continuing to make improvements.
